We will aim to dispatch your products within 24 hours of your order. Delivery can sometimes take up to 15 working days from order. 

As soon as your order has been dispatched you will receive a confirmation email outlining your order. Whilst we make every effort to meet the above timescale, during busy periods, deliveries might be a little longer. We apologise if this is the case but we will do our best to get your parcel sent out as quickly as possible. 


We really hope you love every Madame Pompon purchase you make! However if you decide you wish to return an item, you can do this within 10 days of receipt, unused and in its original condition. We reserve the right to refuse an exchange or refund if items are non-saleable. 

Please post you returns back to us at the below address including your name and order number. 

Madame Pompon

Av Primavera 120, Bloque B Oficina 305-B 

Urb. Chacarilla del Estanque, Santiago de Surco

Lima - CP 15037



Under the Consumer Protection (Distance Selling Regulations) 2000 you have the legal right to cancel the contract within seven working days of the date you receive the goods. To cancel, you must inform us in writing, by sending an email to You must also return the goods to us as soon as possible, we will then process your refund as soon as possible. However, you will be responsible for the cost of returning the item to us so we suggest you obtain proof of postage in case your return gets lost. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.